Shipping Information

**Shipping Information **

Expected delivery time:

Within Pakistan: 3-5 working days (Once the order has been confirmed)

International: 7-10 working days (Once the order has been confirmed)

The order delivery/dispatch may get delayed due to influx of orders during sales.

 

COVID-19:

Due to COVID-19 situation, the SOPs of Government of Pakistan and the travel limitations by

International countries and limitations of the last mile partners, your orders might get delayed.

 

Address Modifications:

Address modifications are not allowed once the order has been placed (including cod and online

paid orders). 

Shipping and Customs Duties:

Shipping charges are based on destination, size and weight of your order on international orders. Any customs duties or taxes, if applicable by the respective country’s officials will be borne by the customer.

We currently offer free local shipping within Pakistan.

Order Cancellations:

Orders placed through credit card or any other online payment system has to go through a fraud status check, and once cleared by our payment processor will be processed further. If the fraud status returns ‘failed’ the order is cancelled automatically. For cash on delivery orders, we follow the practice of verifying orders with a maximum number of 3 confirmation calls. If left unattended, your order will be cancelled. Orders can be cancelled upon customer’s request any time before they are processed, Dhanak may cancel orders for any reasons which may include:

Out of stock items Pricing or technical errorsFree Nationwide delivery on orders above Rs. 20,000.

Exchange:

Any product bought from Asiyelle’s online store can be exchanged from the Online Store ONLY, provided it is unused and still has the label and tag in their original state (We do not offer exchanges unless we deliver the incorrect order or the product is faulty). This policy is applicable to local orders only.

For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty.

For products on Sale, we do not offer exchanges unless we deliver the incorrect order.

Exchange Policy is only liable within 14 days after the goods are delivered.

Exchange Procedure:

Asiyelle does not offer an exchange/refund policy once the order is processed. However, you are eligible for an exchange if we have delivered a wrong item to you or the one you received is faulty or damaged. In that scenario, you can contact our customer services center by emailing us at feedback@asiyelle.com

Order Cancellation:

You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable. Asiyelle has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.

GENERAL TERMS
In these terms and conditions of use (“Terms and Conditions”), “we”, “our”, and “us” refer to Asiyelle (www.asiyelle.com).

Use of this Website constitutes your acceptance of these Terms and Conditions, as may be amended from time to time. If you do not agree to these Terms and Conditions, please do not use this Website. We reserve the right, at any time, to modify, alter, or update these Terms and Conditions of use, and you agree to be bound by such modifications, alterations, or updates.

SITE CONTENT
All materials, including illustrations, photographs, products, images, artwork, designs, texts, graphics, logos, button icons, images, audio clips, and software (collectively “Content”) appearing on this Website are owned or controlled by asiyelle.com and are protected by trademark and copyright laws. The Content of the Website, and the Website as a whole, are intended solely for your personal, non-commercial use of the Website. You may not download Content from this Website, or otherwise modify, obscure, or delete any copyright or other property notices on the Website. No right, title, or interest in any materials and software, if applicable, on this Website is transferred to you from the use of this Website. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in any sale of, or exploit in any way, in whole or in part, any of the Content, this Website, or any software related thereto.

ACCURACY OF INFORMATION
The information on this Website has been compiled by our team from internal and external sources. No representation or warranty is given as to the completeness or accuracy of such information. We reserve the right to make changes to the information on this Website, or to services described therein, or update such information at any time without notice.

INDEMNIFICATION
You agree to indemnify and hold Asiyelle (asiyelle.com) harmless from and against any and all claims, damages, costs, and expenses, including but not limited to attorney’s fees, arising from or related to the use of this Website, or from reliance upon any information contained in this Website.

DISCLAIMER
The Site/Company takes no responsibility for the services or products that are sold or supplied by third-party vendors. The Company makes no warranty to their end users for the quality, safety, usability, or other aspects of a product or service that is supplied by a Merchant and/or for some services or activities that involve potential bodily harm. For those activities, the Company takes no responsibility for the service or activity being offered, and the End User takes responsibility for his or her own actions in utilizing those services.